Trips with fuel package
Refer to: https://help.drivelah.sg/en/articles/6168138-what-is-fuel-package-and-how-does-it-work). Guests are not required to refuel the car before returning it. Instead, fuel is charged based on actual usage during the trip. Fuel charges are calculated based on the distance driven (per km), depending on the car type.
For cars equipped with Drive lah’s GPS, distance is automatically tracked via the device, and hosts must ensure it is accessible and functioning via the app at all times. If the GPS is not working, the host must report it to Drive lah and ensure clear photos of the fuel level are taken at both pick-up and drop-off.
For physical key handover cars, distance is based on odometer readings recorded at pick-up and drop-off
Refuelling during the Trip:
If guests choose to refuel during the trip, the fuel receipt must be kept and submitted at the end of the trip. Reimbursement will be processed based on the valid receipt provided.
Minimum fuel requirement:
The car must be returned with at least 25% fuel remaining. Failure to meet this requirement may result in additional charges or penalties.
If a car under the fuel package trip is returned with less than 25% fuel, the following penalties will apply:
First occurrence: $35
Second and subsequent occurrences: $65
Trips without fuel package
When fuel is not included, guests are responsible for returning the car with the same fuel level as at the start of the trip.
Both host and guest must take clear photos of the fuel gauge at pick-up and drop-off
If the fuel level is lower at return, the host must report this to Drive lah Support within 1 hour of trip completion
The report must include before-and-after fuel gauge photos
Claims submitted after 1 hour will not be accepted
Fuel shortage charges
Returning the car with insufficient fuel can disrupt trips and affect the next booking, so a charge of $5.50 per litre will apply for any shortfall + processing fee
Excess fuel top-Up
If a guest tops up fuel and returns the car with more fuel than at pick-up, no refund will be provided for the excess fuel.
How the charge is determined
1. Mutual agreement
If both guest and host agree on the fuel difference at drop-off
The guest will be charged $5.50 × litres agreed + processing fee
2. Disputed cases
If there is no agreement between guest and host
Drive lah will assess the appropriate fuel difference
The guest will be charged: $5.50 per litre + processing fee
The host will receive 80% of the charged amount