In this article, we explain how the drop-off process works. Completing this process is essential to ensure your trip remains insured, avoid damage disputes, and accurately document the car’s condition upon return.
Accessing the Return Location
Drop-off Process Initiation:
The drop-off process opens 1 hour after your trip begins. Your trip page will display the drop-off location where the car must be returned, giving you the flexibility to end your trip earlier if needed.Start the Process:
When you arrive at the return location, open your trip page in the app, tap the End Trip button, and review the drop-off details. You must be within 250 meters of the return location to begin the process.
Note: If you have purchased the Home Delivery add-on, you must return the car at your location, where your host will pick it up. In this case, the above step is not applicable.
Starting the Drop-off process
Step 1: Exterior Inspection
Document the Exterior:
Capture clear photos of the car from all angles. The more thorough you are, the better protected you are from future damage claims.Add Remarks:
If necessary, include any remarks regarding the car’s condition before moving on.
Step 2: Fuel Level Check
Record Fuel Level: Take a clear photo of the fuel gauge.
Enter Details: Use the slider in the app to record the current fuel level.
Refuel Receipts:
If you refueled during your trip, upload receipts detailing the amount and quantity. Multiple receipts can be added if needed.
Step 3: Odometer Check
Capture Odometer Reading: Take a clear photo of the odometer.
Record the Reading:
Enter the reading into the app, ensuring it matches the photo.
Step 4: Return Keys and Secure the Car
If your car has keyless access: Leave the key securely in the glovebox.
If your car doesn't have keyless access: Return the key directly to your host.
Secure the Vehicle:
Remove all your belongings, ensure all doors and windows are locked, and follow any additional instructions provided in the app.
Complete Drop-off:
Tap Complete Drop-off in the app to finalize the process.
By following these concise steps, you ensure that the car’s condition is properly documented and that your trip remains fully insured.