In the unfortunate event of an accident, it is the guest's responsibility to take the following actions. Report the accident to Drive lah immediately at +6531389153.
Step 1: Collect Information
Names, contact numbers, NRIC (National Registration Identity Card - Singaporean identification number) or equivalent identification document, and addresses of the other driver(s).
Registration number(s) of the other vehicle(s).
Date, time, and location of the accident.
Name(s) and contact number(s) of witness(es), if any.
Photograph damages caused to the other vehicle(s).
Photograph damages caused to your own vehicle.
Details of any injuries caused to person(s) involved in the accident.
If possible, take photographs of the positions of the vehicles after the accident, the accident site, and the damages caused to the vehicles involved.
Step 2: Immediate Actions
Call an ambulance if someone is injured.
Report to the police if:
Injury is sustained.
A government vehicle or property is involved.
A foreign registered vehicle is involved.
A cyclist or pedestrian is involved.
Do not admit fault or liability; assessment is needed.
Do not abandon the Vehicle without adequate provision for safeguarding and securing it.
Do not make private settlements with any third party without permission from Drive Lah.
Step 3: Report the Accident to Drive Lah
Report the accident at any one of our Approved Workshops.
Instruct our approved workshop on whether you are reporting for record purposes or intend to make a claim under the Drive Lah protection plan or against a third party’s policy.
If you intend to make a claim under the Drive Lah protection plan, we shall send a surveyor to view your vehicle once we receive the report form and estimated cost of repair.
Step 4: Work with Our Appointed Insurance Partner
If they appoint Adjusters or Surveyors, please cooperate with them to assist in the investigations.
Forward any accident footage from your in-vehicle camera to us by sending an email to support@drivelah.sg
We understand that being in an accident can be a stressful experience. Please follow these steps carefully, and our team will be available to provide further support and guidance.