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What to do in case of an accident?

A
Written by Alex
Updated over 2 weeks ago

In the unfortunate event of an accident, it is the guest's responsibility to take the following actions. Report the accident to Drive lah immediately at +6531389153.

Step 1: Collect Information

  • Names, contact numbers, NRIC (National Registration Identity Card - Singaporean identification number) or equivalent identification document, and addresses of the other driver(s).

  • Registration number(s) of the other vehicle(s).

  • Date, time, and location of the accident.

  • Name(s) and contact number(s) of witness(es), if any.

  • Photograph damages caused to the other vehicle(s).

  • Photograph damages caused to your own vehicle.

  • Details of any injuries caused to person(s) involved in the accident.

  • If possible, take photographs of the positions of the vehicles after the accident, the accident site, and the damages caused to the vehicles involved.

Step 2: Immediate Actions

  • Call an ambulance if someone is injured.

  • Report to the police if:

    1. Injury is sustained.

    2. A government vehicle or property is involved.

    3. A foreign registered vehicle is involved.

    4. A cyclist or pedestrian is involved.

  • Do not admit fault or liability; assessment is needed.

  • Do not abandon the Vehicle without adequate provision for safeguarding and securing it.

  • Do not make private settlements with any third party without permission from Drive Lah.

Step 3: Report the Accident to Drive Lah

  • Report the accident at any one of our Approved Workshops.

  • Instruct our approved workshop on whether you are reporting for record purposes or intend to make a claim under the Drive Lah protection plan or against a third party’s policy.

  • If you intend to make a claim under the Drive Lah protection plan, we shall send a surveyor to view your vehicle once we receive the report form and estimated cost of repair.

Step 4: Work with Our Appointed Insurance Partner

  • If they appoint Adjusters or Surveyors, please cooperate with them to assist in the investigations.

  • Forward any accident footage from your in-vehicle camera to us by sending an email to support@drivelah.sg

We understand that being in an accident can be a stressful experience. Please follow these steps carefully, and our team will be available to provide further support and guidance.

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