How do I Pick Up and Drop Off the car?

Now that you have booked your trip with Drive lah and are ready to go, we have a few simple steps for you to follow:

1) Things to bring for car pick up:

• Bring your original driving license. This is to ensure that you are the rightful driver.

• Cashcard topped up with sufficient funds.

2) Arrange for Pick-up Location & Time:

• Get the host contact number:
  Go to Dashboard -> Driving -> Click on the confirmed car -> Under "Preferred Contact"

• Contact your host as soon as possible to arrange for pick-up location and time. Please reach well on time.

3) When you reach the pick-up location:

• Inform your host that you have arrived.

• Meet your host at the location of the car.

• Take the following pictures of the car (mandatory):
  a) All 4 sides of the car
  b) Any visible scratches, dents, wear & tear marks (interior & exterior)
  c) Odometer showing clearly the current mileage & fuel level

• Go to the trip page:
  Dashboard -> Driving -> Click on the confirmed car 

• Upload the pictures (with comments if any):
  a) Tap on “Upload Pictures” tab
  b) Tap "add photos" tab
  c) Tap “pick up” tab

• Remind your host to tap "confirm pick up" from his/her Drive lah account. The host would've received an email & sms notification.

• Once they press "confirm pick up", you will receive an email & sms notification and your trip starts now.

• Gentle reminder to insert your cashcard.

4) Drop off Location & Time:

• Ensure that you drop off the car at the scheduled drop off time. 

• The drop off location should be the same as pick up location unless explicitly agreed with the host.

• In case you are dropping the car earlier than scheduled time, please inform the host. 

• A 10 minute grace period is provided beyond the scheduled time for you to drop off the car.
  - For e.g. if your scheduled drop off time is 4 pm, then ideally you return by 4 pm. However, if for any reason you are not able to return by 4 pm, then you can inform the host and return before 6 pm. Anything later than the grace period will be charged in line with the late fees policy.

5) When you reach the drop off location:

• Inform your host that you have arrived for drop off.

• Reminder to remove all your belongings.

• In case you know of any dents/scratches that occurred during your trip, inform the host of any dents, scratches or any damages that occurred during the trip.

• Take the following pictures of the car (mandatory):
  a) All 4 sides of the car
  b) Any visible scratches, dents, wear & tear marks (interior & exterior)
  c) Odometer showing clearly the current mileage & fuel level

• Go to the trip page:
  Dashboard -> Driving -> Click on the confirmed car 

• Upload the pictures (with comments if any):
  a) Tap on “Upload Pictures” tab
  b) Tap "add photos" tab
  c) Tap “drop off” tab

• Remind your host to tap "confirm drop off" from his/her Drive lah account. The host would've received an email & sms notification.

• Once they press "confirm drop off", you will receive an email & sms notification and your trip has successfully ended.

• Once the Host leaves a review, please do leave a review for your host too.