Now that you have booked your trip with Drive lah and are ready to go, we have a few simple steps for you to follow:

1) Things to bring for car pick up:

  • Bring your original driving license. This is to ensure that you are the rightful driver.
  • Cashcard topped up with sufficient funds.

2) Arrange for Pick-up Location & Time:

  • Get the host contact number:
    Go to Dashboard -> Driving -> Click on the confirmed car -> Under "Preferred Contact"
  • Contact your host as soon as possible to arrange for pick-up location and time. Please reach well on time.

3) When you reach the pick-up location:

  • Inform your host that you have arrived.
  • Meet your host at the location of the car.
  • Take the following pictures of the car (mandatory):
    a) All 4 sides of the car
    b) Any visible scratches, dents, wear & tear marks (interior & exterior)
    c) Odometer showing clearly the current mileage & fuel level
  • Go to the trip page:
    Dashboard -> Driving -> Click on the confirmed car 
  • Upload the pictures (with comments if any):
    a) Tap on “Upload Pictures” tab
    b) Tap "add photos" tab
    c) Tap “pick up” tab
  • Remind your host to tap "confirm pick up" from his/her Drive lah account. The host would've received an email & sms notification.
  • Once they press "confirm pick up", you will receive an email & sms notification and your trip starts now.
  • Gentle reminder to insert your cashcard.

4) Drop off Location & Time:

  • Ensure that you drop off the car at the scheduled drop off time. 
  • The drop off location should be the same as pick up location unless explicitly agreed with the host.
  • In case you are dropping the car earlier than scheduled time, please inform the host. 
  • A 2-hour grace period is provided beyond the scheduled time for you to drop off the car.
    - For e.g. if your scheduled drop off time is 4 pm, then ideally you return by 4 pm. However, if for any reason you are not able to return by 4 pm, then you can inform the host and return before 6 pm. Anything later than the grace period will be charged in line with the late fees policy.

5) When you reach the drop off location:

  • Inform your host that you have arrived for drop off.
  • Reminder to remove all your belongings.
  • In case you know of any dents/scratches that occurred during your trip, inform the host of any dents, scratches or any damages that occurred during the trip.
  • Take the following pictures of the car (mandatory):
    a) All 4 sides of the car
    b) Any visible scratches, dents, wear & tear marks (interior & exterior)
    c) Odometer showing clearly the current mileage & fuel level
  • Go to the trip page:
    Dashboard -> Driving -> Click on the confirmed car 
  • Upload the pictures (with comments if any):
    a) Tap on “Upload Pictures” tab
    b) Tap "add photos" tab
    c) Tap “drop off” tab
  • Remind your host to tap "confirm drop off" from his/her Drive lah account. The host would've received an email & sms notification.
  • Once they press "confirm drop off", you will receive an email & sms notification and your trip has successfully ended.
  • Once the Host leaves a review, please do leave a review for your host too.
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