In this article, we explain how the pickup process works. Completing this process before your trip begins is mandatory to ensure your trip is insured, avoid damage disputes, and accurately record the car's condition.
Pre-Trip Essentials
Valid Driving License: Ensure you carry a current, valid driving license.
Download the Drive Mate App for a better pickup and drop-off experience.
Accessing the Exact Location of the car
An hour before your trip starts, the app displays the exact location of the car on the trip page.
The pickup process will open on the Trip page 15 minutes before your trip starts.
When you arrive near the car, open your trip page in the app and tap View Pickup Details. You must be within 250 meters of the car to proceed with the pickup process.
Note: If you have purchased the Home delivery add-on, your host delivers the car directly to your location at the scheduled pickup time and the above step wont be applicable to you.
Starting the Pickup Process
Step 1: Exterior Inspection & Unlocking the Car
Document the Exterior:
Capture at least eight clear photos of the car’s exterior from different angles.
Wide-shot photos of the car to document the condition (front, rear, sides)
Close-up photos of any physical issues with the car (scratches, dents, etc.)
Close-up photos of the tires and bumpers
Clear, well-lit photos of any part of the vehicle that may have a pre-existing issue
Add remarks about any existing damage to prevent future disputes.
Unlock the Car:
If your car has keyless access: The car unlocks automatically after you complete the exterior inspection step. If it still doesn’t unlock, you can use the Unlock car button on the App. The keys are usually in the glovebox or the driver’s side door.
If your car doesn't have keyless access: Collect the keys directly from your host.
Step 2: Fuel Level Check
Take a clear photo of the fuel gauge.
Use the slider in the app to record the current fuel level.
Step 3: Odometer Check
Capture a clear photo of the odometer.
Enter the reading into the app, ensuring it matches the photo.
Step 4: Cleanliness Check
Rate the car’s cleanliness on a scale of 1 to 5.
Optionally, select any applicable reasons for your rating and upload interior photos if desired.
Finalize the Pickup Process
Complete Pickup: Once all inspections are done, press Complete Pickup in the app.
Review Instructions: Read the final instructions to confirm that your trip is safe and fully insured.
By following these concise steps, you ensure that the car’s condition is properly documented and that your trip remains fully insured. Enjoy your journey!