Cars with Drive lah Go 2.0 are installed with an IOT device, providing guests with the option of a keyless access.
When you arrive to collect the car at the designated parking spot provided by your host, please ensure pick up followed. This is important for both getting access to the car and insurance purposes.
Upload a selfie of you holding your driver’s license next to your host’s car along with other car photos when requesting for pick up.
Once your host reviews the pickup request and confirms it, you will be granted access to the car. You will start seeing the Drive lah Go Lock & Unlock buttons on your trip page.
Simply press Lock or Unlock based on your needs during the duration of your trip.
Video showcasing how the Drive lah Go 2.0 lock and unlock buttons are shown on the Drive lah Apps.
Connecting via Bluetooth
Sometimes due to poor network in the area where the car is parked (for example in a basement), the Drive lah app is not able to communicate with the device properly and hence locking and unlocking the car does not work.
For such situations, we have created a mechanism to ensure a seamless experience for you. You can connect to the device via Bluetooth. Mentioned below are the steps showcasing how to do the same.
Open your trip page on the app. Bluetooth connectivity is only available on the app.
Same as before, once the pick-up request has been accepted by the host you will start seeing the Drive lah Go button. Press on that.
On there, the bottom buttons are standard lock / unlock but on the top part of the screen you will have an option to 'Search & connect', click on that.
Now the app will automatically scan and connect to the correct nearby car. Please ensure you are within a 5m radius of the car while attempting to connect.
Once the app is connected to the car, you will see Lock / Unlock via Bluetooth buttons. Use them to access your car.
Some key points to note for Bluetooth:
Bluetooth connection can only be done via the app.
Ensure that you have given Drive lah app permission to use Bluetooth. You can do so by going to Settings> Under apps select Drive lah > Give Bluetooth permission.
Ensure that you're device's Bluetooth is on.
Stay within a 2 to 5-metre radius of the car while attempting to connect via Bluetooth.
Once connected if you leave the area of the car you will have to connect to Bluetooth again. This is done for the security of our hosts and their cars.
Video showcasing the same is attached below.
If for any reason the pickup process is not followed (Guest are not able to send the request or Hosts could not confirm the request), guest will not be able to get the access to the car via the Normal Process. In such cases Guests should do the following:
Get in touch with the Drive lah Support team immediately and let them know the Trip ID and the issue faced.
The support team from the backend will update the status of your booking, thus providing you access to the car.
You will now be able to access the car from via the Lock and Unlock buttons from the trip page. Same as shown in the video above.