What Is a No-Show?
If you do not arrive at the pickup location and have not contacted your host within 1 hour of the scheduled trip start time, you may be marked as a no-show. Booking is non-refundable.
How Hosts Are Expected to Handle No-Shows
Hosts are advised to take the following steps before reporting a no-show:
Try to contact you using the Drive lah messaging feature.
Let you know they plan to report the trip as a no-show.
Mention if they’re willing to wait and for how long.
Give you 15 minutes to respond.
If there's no response or the host cannot wait, they must wait until at least 30 minutes after the scheduled start time before officially reporting a no-show.
Hosts can also report a No-show if:
A guest arrives without a valid driver's licence.
Someone other than the primary guest arrives to pick up the vehicle (with or without approval).
How Hosts Report No-Shows
To report a no-show, hosts must:
Report it within 24 hours of the trip start time.
Call Drive lah support at +6564328307
If the host follows the correct process, they will receive their earnings for the trip.
If the host does not follow the outlined steps, they will not be paid for the trip.
What This Means for Guests
If you are marked as a no-show, you will not receive a refund.
If your host agrees to delay the key handover, you may still collect the car at the new agreed time but the trip end time remains unchanged.