This program goes live on 1st October 2023
Welcome to the Miles Club Help Center article! If you've received an invitation to the Miles Club or heard about it through our communications, you might be curious to know more. Below, we'll break down everything you need to know about the Miles Club, from its inception to its exclusive benefits.
What is the Miles Club?
Launching on 1st October 2023, the Miles Club is Drive lah's premium loyalty program, designed exclusively for our most active and loyal users. Membership in the Miles Club isn't just about rewards; it's about elevating your entire Drive lah experience. It's our way of saying a heartfelt 'Thank You' for choosing us for your journeys.
How Do I Know If I've Qualified?
We're excited to announce a refinement in our Miles Club qualification criteria to enhance your membership experience. These changes are designed to better reflect your travel engagement. Here are the updated qualifier as of January 25, 2024.
Starter Tier: Guests can now qualify with a total of 1-5 trip days in the last quarter and in one of the previous 2 quarters.
Cruiser Tier: Elevate to this tier by accumulating 6-24 trip days in the in the last quarter and in one of the previous 2 quarters.
Pioneer Tier: Achieve Pioneer status with an impressive 25 or more trip days in the in the last quarter and in one of the previous 2 quarters.
Example, if we are in Q4, 2023, the guest qualifies to be a Miles Club member in Q1, 2024, if he has made a booking in Q4, 2023 and either in Q3 or Q2 2023. The tier the guest qualifies for, will be based on the total trip days as stated above.
If they meet these conditions then they will automatically qualify for being a miles club member in the following quarter. If not, they will either move down the Tier or out of Miles Club based on the no of bookings they have made in the previous 3 quarters.
Benefits of the Miles Club
The Miles Club is structured across three tiers: Starter, Cruiser, and Pioneer. Each tier offers its own set of unique benefits. Here's a sneak peek:
In addition to these tier-specific benefits, all Miles Club members will enjoy special promotions, quarterly performance summaries, and nudges throughout their membership period.
What do you mean by "No processing fees"?
For every booking on Drive lah, we charge a 4% processing fees (for credit/ debit card charges). If you are a miles club member, you will no longer pay the processing fees from 1st October 2023. Make sure you book your spot in the Miles Club. This is not the only benefit though. Many more benefits such as early access to promos, exclusive offers & priority support await you.
How Do I Upgrade My Tier?
Each tier has its criteria based on the revenue generated and activity level. The more you engage with Drive lah, the higher the chances of you moving to the next tier. Remember, every booking, every mile, counts!
Conclusion
The Miles Club, set to launch on 1st October 2023, is more than just a loyalty program; it's a testament to our commitment to offering our users an unparalleled experience. If you've been selected, embrace this exclusive opportunity and enjoy the myriad benefits that come with it.
For any further queries about the Miles Club, feel free to reach out to our support team.