# Drive lah Help Center

> Here to help you

## For guests

- [How do I make payment?](https://help.drivelah.sg/en/articles/3202263-how-do-i-make-payment.md): How to pay?
- [How to book a car on Drive lah](https://help.drivelah.sg/en/articles/3197307-how-to-book-a-car-on-drive-lah.md): Booking a car is easy, just follow these quick steps.
- [No-show policy for guests](https://help.drivelah.sg/en/articles/6471451-no-show-policy-for-guests.md): What happens when a guest does not pick up car at pick-up time?
- [Why does Drive lah charge inconvenience and service fees?](https://help.drivelah.sg/en/articles/3618958-why-does-drive-lah-charge-inconvenience-and-service-fees.md)
- [Why does Drive lah charges fees on top of the day price?](https://help.drivelah.sg/en/articles/3619043-why-does-drive-lah-charges-fees-on-top-of-the-day-price.md): Trip fees explained
- [FlexPlus long term rental with benefits](https://help.drivelah.sg/en/articles/6634633-flexplus-long-term-rental-with-benefits.md): Lease a car at the lowest price in Singapore and share it on Drive lah when you don't need it yourself & earn.
- [What does peer-to-peer car sharing mean?](https://help.drivelah.sg/en/articles/2776901-what-does-peer-to-peer-car-sharing-mean.md): Get more information about peer to peer car sharing with Drive lah at Drive lah help center
- [Why should I rent with Drive lah?](https://help.drivelah.sg/en/articles/2776903-why-should-i-rent-with-drive-lah.md)
- [How trip costs are calculated - Young driver, trip fees, and price breakdown](https://help.drivelah.sg/en/articles/2776905-how-trip-costs-are-calculated-young-driver-trip-fees-and-price-breakdown.md): This article explains how the total cost of a trip is calculated when renting a car through Drive lah. The total trip cost is made up of the trip price, trip fee, and processing fee.
- [Drive lah pricing errors](https://help.drivelah.sg/en/articles/9115629-drive-lah-pricing-errors.md): This article explains how Drive lah handles cases where rental prices or surcharges were applied incorrectly due to a system error
- [Am I eligible to rent a car on Drive lah?](https://help.drivelah.sg/en/articles/10315964-am-i-eligible-to-rent-a-car-on-drive-lah.md): This guide outlines the requirements for renting a car on the platform
- [Can a host take back the car anytime?](https://help.drivelah.sg/en/articles/4721771-can-a-host-take-back-the-car-anytime.md): This article explains how your booking is protected and the limited circumstances in which a car may be returned before the scheduled end of your trip.
- [Miles Club: Your Exclusive Gateway to Premium Drive lah Experiences](https://help.drivelah.sg/en/articles/8366933-miles-club-your-exclusive-gateway-to-premium-drive-lah-experiences.md)
- [Additional driver on my Drive lah trip](https://help.drivelah.sg/en/articles/6681740-additional-driver-on-my-drive-lah-trip.md): Can I add a driver to my booking?
- [What is covered for private hosts?](https://help.drivelah.sg/en/articles/10315947-what-is-covered-for-private-hosts.md): Insurance for hosts
- [Insurance Coverage for Guests on Drive lah](https://help.drivelah.sg/en/articles/11468658-insurance-coverage-for-guests-on-drive-lah.md): You're Covered: Comprehensive Insurance on Every Drive
- [Checklist for picking up the car you booked](https://help.drivelah.sg/en/articles/3083678-checklist-for-picking-up-the-car-you-booked.md): Detailed instructions for car renters \(guests\) to pick up the car
- [What to do in case of an accident?](https://help.drivelah.sg/en/articles/3029594-what-to-do-in-case-of-an-accident.md)
- [How to access a lockbox car](https://help.drivelah.sg/en/articles/12807887-how-to-access-a-lockbox-car.md): Guide on how to start your trip with a Lockbox-enabled car on Drive lah
- [Pick-up and Drop-off Process: Physical Handover](https://help.drivelah.sg/en/articles/12808942-pick-up-and-drop-off-process-physical-handover.md): Guide for physical handover and trip completion process

## For hosts

- [How to View and Export Your Payout History](https://help.drivelah.sg/en/articles/8513120-how-to-view-and-export-your-payout-history.md): This article explains how a host can view their payout history and export it.
- [Peak Pricing policy](https://help.drivelah.sg/en/articles/5969368-peak-pricing-policy.md): What is Peak Pricing?
- [Tips to be a great host on Drive lah](https://help.drivelah.sg/en/articles/5486836-tips-to-be-a-great-host-on-drive-lah.md): Guide to becoming a great host and earning effortlessly
- [Host User Bio/Listing Guidelines](https://help.drivelah.sg/en/articles/5000526-host-user-bio-listing-guidelines.md): This article outlines the guidelines for creating compliant and effective listing titles, photos, and host bios on Drive lah.
- [Offering delivery - For Hosts](https://help.drivelah.sg/en/articles/5475718-offering-delivery-for-hosts.md): Learn how to activate delivery feature for your car
- [Drive lah Superhost program FAQ](https://help.drivelah.sg/en/articles/4953949-drive-lah-superhost-program-faq.md): This article describes the policy and answers all FAQ regarding the Drive lah Superhost program.
- [What is Instant Booking and how to activate it?](https://help.drivelah.sg/en/articles/4245277-what-is-instant-booking-and-how-to-activate-it.md): How to Enable Instant Booking for Host
- [Payouts and promos for hosts](https://help.drivelah.sg/en/articles/3810530-payouts-and-promos-for-hosts.md): All about host payouts and trips which had promo codes applied by guests
- [How to Create a High-Quality Car Listing For Hosts](https://help.drivelah.sg/en/articles/3966572-how-to-create-a-high-quality-car-listing-for-hosts.md): Creating a strong listing is key to attracting more guests and increasing your earnings.
- [What is meant by "Notice period"?](https://help.drivelah.sg/en/articles/4236998-what-is-meant-by-notice-period.md): This article explains the notice period for bookings
- [How does Hourly Rental work?](https://help.drivelah.sg/en/articles/4236783-how-does-hourly-rental-work.md): This article explains how hourly rentals work for hosts on Drive lah including pricing, settings, and key policies.
- [Is it safe to rent out my car to a stranger?](https://help.drivelah.sg/en/articles/2776962-is-it-safe-to-rent-out-my-car-to-a-stranger.md)
- [Eligibility of cars on the platform](https://help.drivelah.sg/en/articles/3655983-eligibility-of-cars-on-the-platform.md): What Types of Vehicles Can Be Listed on Drive lah?
- [How to Set or Update Your Car's Availability as a Host](https://help.drivelah.sg/en/articles/3677422-how-to-set-or-update-your-car-s-availability-as-a-host.md): Simple explanation on how to set your car's availability in Drive lah
- [Completing Your Listing Approval on Drive lah](https://help.drivelah.sg/en/articles/3186587-completing-your-listing-approval-on-drive-lah.md): You're just a few steps away from becoming an active Drive lah host!
- [What if there is a traffic fine during the trip?](https://help.drivelah.sg/en/articles/2776932-what-if-there-is-a-traffic-fine-during-the-trip.md): Traffic Fines Policy
- [Can I rent out mt my car if it leased from a car leasing company?](https://help.drivelah.sg/en/articles/2776931-can-i-rent-out-mt-my-car-if-it-leased-from-a-car-leasing-company.md)
- [What are the insurance requirements?](https://help.drivelah.sg/en/articles/2776933-what-are-the-insurance-requirements.md)
- [Earn an Extra $3 Per Trip \(1 June – 31 August 2026\)](https://help.drivelah.sg/en/articles/15292642-earn-an-extra-3-per-trip-1-june-31-august-2026.md): Earn an extra $3 per completed trip with Instant Booking between 1 June and 31 August 2026. Check eligibility requirements and promotion details below.
- [In case I am a commercial host, how does the insurance work?](https://help.drivelah.sg/en/articles/2776951-in-case-i-am-a-commercial-host-how-does-the-insurance-work.md): This article explains how insurance coverage works for hosts who are operating as commercial entities on the Drive lah platform.
- [Pricing policy](https://help.drivelah.sg/en/articles/6491092-pricing-policy.md): How should I price my car?
- [How does the included mileage work?](https://help.drivelah.sg/en/articles/2776938-how-does-the-included-mileage-work.md)
- [What should I do when I receive a rental request?](https://help.drivelah.sg/en/articles/2776944-what-should-i-do-when-i-receive-a-rental-request.md)
- [Can I contact the guest before confirming the rental?](https://help.drivelah.sg/en/articles/2776943-can-i-contact-the-guest-before-confirming-the-rental.md)
- [Booking Acceptance Rate \(BAR\)](https://help.drivelah.sg/en/articles/5386643-booking-acceptance-rate-bar.md)
- [How can I edit pricing of an existing listing?](https://help.drivelah.sg/en/articles/4517624-how-can-i-edit-pricing-of-an-existing-listing.md): How to Use the Drive lah App to Edit Your Pricing Details
- [Host Guide: Car Handover & Return Process](https://help.drivelah.sg/en/articles/3083692-host-guide-car-handover-return-process.md): Detailed instructions for hosts to hand over and receive their car
- [Does the guest have to return the car with the same level of fuel?](https://help.drivelah.sg/en/articles/2776947-does-the-guest-have-to-return-the-car-with-the-same-level-of-fuel.md): This article explains the guest's responsibility for returning the car with the same fuel level, how the fuel level is verified, and how fuel charges are assessed if there's a difference.
- [Does the guest have to clean the vehicle at the end of the rental?](https://help.drivelah.sg/en/articles/2776946-does-the-guest-have-to-clean-the-vehicle-at-the-end-of-the-rental.md)
- [What happens if the guest returns the car late?](https://help.drivelah.sg/en/articles/2776945-what-happens-if-the-guest-returns-the-car-late.md)

## Our Policies

- [Host & Guest Responsibilities](https://help.drivelah.sg/en/articles/2776904-host-guest-responsibilities.md)
- [Fuel policy](https://help.drivelah.sg/en/articles/2776912-fuel-policy.md): Every Drive lah booking includes a choice between including fuel package or excluding it, which determines fuel charges and responsibilities for both guest and host.
- [Start your trip right. Check the car and know your responsibilities](https://help.drivelah.sg/en/articles/3973139-start-your-trip-right-check-the-car-and-know-your-responsibilities.md): This guide outlines what to check, how to report issues, and how outcomes are determined. All decisions are based on three key factors: disclosure, actual condition at pick-up, and supporting evide...
- [Roadside assistance](https://help.drivelah.sg/en/articles/15144587-roadside-assistance.md): This article explains how roadside assistance works for car breakdown during a booking, including what support may be available, who is responsible for arranging it, and how costs are handled.
- [Can I return the car anytime?](https://help.drivelah.sg/en/articles/4721772-can-i-return-the-car-anytime.md): Yes the guest can return the car anytime
- [Drive lah Home Delivery – Get a Car Delivered to Your Doorstep!](https://help.drivelah.sg/en/articles/5475730-drive-lah-home-delivery-get-a-car-delivered-to-your-doorstep.md)
- [Understanding Your Liability After an Accident](https://help.drivelah.sg/en/articles/3211370-understanding-your-liability-after-an-accident.md): Insurance
- [Vehicle Maintenance Policy](https://help.drivelah.sg/en/articles/2776908-vehicle-maintenance-policy.md)
- [Vehicle mis-representation Policy](https://help.drivelah.sg/en/articles/2776906-vehicle-mis-representation-policy.md)
- [Vehicle cleanliness Policy](https://help.drivelah.sg/en/articles/2797249-vehicle-cleanliness-policy.md)
- [Guest trip cancellation policy on Drive lah](https://help.drivelah.sg/en/articles/5413056-guest-trip-cancellation-policy-on-drive-lah.md): This article provides an overview of Drive lah's Guest trip cancellation policy.
- [Host trip cancellation policy](https://help.drivelah.sg/en/articles/5413026-host-trip-cancellation-policy.md): Understand Drive lah's host cancellation fees, no-show rules, grace cancellations, and account impact.
- [What are repossession fees?](https://help.drivelah.sg/en/articles/3634805-what-are-repossession-fees.md): Details on repossession fees
- [Prohibited Uses Policy](https://help.drivelah.sg/en/articles/2776911-prohibited-uses-policy.md)
- [Wear & Tear Policy](https://help.drivelah.sg/en/articles/2776920-wear-tear-policy.md)
- [Material misrepresentation Policy ](https://help.drivelah.sg/en/articles/2776919-material-misrepresentation-policy.md)
- [Car Damage claims guide](https://help.drivelah.sg/en/articles/8539963-car-damage-claims-guide.md): What happens if a car got damaged, how damage claim works and what is covered.
- [Car Breakdown - Mechanical Dispute](https://help.drivelah.sg/en/articles/10114683-car-breakdown-mechanical-dispute.md): Car issues during trip, mechanical component.
- [Understanding Gap Time Charges](https://help.drivelah.sg/en/articles/12892477-understanding-gap-time-charges.md): A detailed overview of how we fairly charge for the short time between an original booking and a new one
- [Trip Fees Policy](https://help.drivelah.sg/en/articles/3021977-trip-fees-policy.md)
- [Fees & fines policy](https://help.drivelah.sg/en/articles/2776921-fees-fines-policy.md)

## FAQ

- [What is Drive lah?](https://help.drivelah.sg/en/articles/2778213-what-is-drive-lah.md): What is Drive lah and How Does It Work?
- [I didn't receive verification email. What to do?](https://help.drivelah.sg/en/articles/2793438-i-didn-t-receive-verification-email-what-to-do.md): If you haven't received your verification email, follow these simple steps to resolve the issue
- [Is Drive lah including trip fees still lower than other rental companies?](https://help.drivelah.sg/en/articles/3619053-is-drive-lah-including-trip-fees-still-lower-than-other-rental-companies.md)
- [Referral program](https://help.drivelah.sg/en/articles/11579649-referral-program.md): Refer friends to Drive lah and earn credits when they join, rent, or host.
- [Connecting Calendar with Drive lah](https://help.drivelah.sg/en/articles/5922112-connecting-calendar-with-drive-lah.md)
- [Is my car insured when a guest wants to drive to Malaysia?](https://help.drivelah.sg/en/articles/6086398-is-my-car-insured-when-a-guest-wants-to-drive-to-malaysia.md)
- [What is fuel package and how does it work?](https://help.drivelah.sg/en/articles/6168138-what-is-fuel-package-and-how-does-it-work.md): Explanation fuel inclusion for hosts and FAQ
- [Managing trip modification for your booking](https://help.drivelah.sg/en/articles/5774281-managing-trip-modification-for-your-booking.md)
- [What do the terms "host" & "guest" mean?](https://help.drivelah.sg/en/articles/2776892-what-do-the-terms-host-guest-mean.md)
- [Is it free to list my car on Drive lah?](https://help.drivelah.sg/en/articles/2776889-is-it-free-to-list-my-car-on-drive-lah.md): Here answer a lot of FAQ reared to hosting cars with Drive lah
- [What is the process of registering my car on Drive lah?](https://help.drivelah.sg/en/articles/2783136-what-is-the-process-of-registering-my-car-on-drive-lah.md)
- [Why should I share my car?](https://help.drivelah.sg/en/articles/2776923-why-should-i-share-my-car.md)
- [Why is my NRIC/ FIN required?](https://help.drivelah.sg/en/articles/2778225-why-is-my-nric-fin-required.md): This article explains why your NRIC or FIN is required, the purposes for which it may be used, and how Drive lah safeguards your personal information.
- [What kind of uses of my car are permitted and what is not allowed?](https://help.drivelah.sg/en/articles/2776925-what-kind-of-uses-of-my-car-are-permitted-and-what-is-not-allowed.md): What Guests Are Allowed to Use the Car For
- [What if the car gets driven to Malaysia without my consent?](https://help.drivelah.sg/en/articles/2778230-what-if-the-car-gets-driven-to-malaysia-without-my-consent.md): In the rare event that a guest drives your car to Malaysia without your consent, there are serious consequences
- [Vehicle reclassification from P to R](https://help.drivelah.sg/en/articles/10107687-vehicle-reclassification-from-p-to-r.md): The process of changing a vehicle’s registration from Private \(P-type\) to Rental \(R-type\) to comply with LTA regulations and allow the car for rental use on weekday bookings.
- [How to raise dispute on Drive lah as a host?](https://help.drivelah.sg/en/articles/11686052-how-to-raise-dispute-on-drive-lah-as-a-host.md)
- [How do I manage or approve incoming booking requests as a host?](https://help.drivelah.sg/en/articles/11687656-how-do-i-manage-or-approve-incoming-booking-requests-as-a-host.md)
- [Drive Lah Host Subscription Plans](https://help.drivelah.sg/en/articles/12496344-drive-lah-host-subscription-plans.md): Hosting with Drive Lah is designed to be simple, secure, and stress-free. Every plan includes built-in GPS tracking and automated mileage billing, so you can host with confidence and avoid disputes.
- [GPS & Lockbox devices installation](https://help.drivelah.sg/en/articles/12556729-gps-lockbox-devices-installation.md): In just a few easy steps, you can set up your GPS tracker and lockbox to make your car ready for secure, smooth, and reliable hosting.
- [HPV \(High-Performance Vehicles\) guidelines](https://help.drivelah.sg/en/articles/13627147-hpv-high-performance-vehicles-guidelines.md): High-Performance Vehicles \(HPVs\) are cars with higher speed and performance capabilities. Due to insurance requirements, some privately owned vehicles insured have additional booking restrictions a...
- [How do I modify my trip?](https://help.drivelah.sg/en/articles/5771900-how-do-i-modify-my-trip.md): Now you can modify your trips either before it starts or during an ongoing trip \(currently available on web only\)
- [What is a preauthorisation and how does it work?](https://help.drivelah.sg/en/articles/4451360-what-is-a-preauthorisation-and-how-does-it-work.md)
- [How to create an account?](https://help.drivelah.sg/en/articles/2776957-how-to-create-an-account.md): What You Need to Get Started
- [What all is included in the rental price?](https://help.drivelah.sg/en/articles/2776958-what-all-is-included-in-the-rental-price.md)
- [What is a pre-authorization charge and when will it be refunded to my card?](https://help.drivelah.sg/en/articles/3183354-what-is-a-pre-authorization-charge-and-when-will-it-be-refunded-to-my-card.md)
- [Child Seat Policy](https://help.drivelah.sg/en/articles/8366549-child-seat-policy.md): Child Seat and Safety
- [Personal Belongings Left in the Car](https://help.drivelah.sg/en/articles/8366906-personal-belongings-left-in-the-car.md): What to do if you left something in the car? Host personal belongings
- [Unauthorized trip to Malaysia](https://help.drivelah.sg/en/articles/8540203-unauthorized-trip-to-malaysia.md): What happens if I drove car to Malaysia and its not permitted?
- [Managing your payment method on Drive lah](https://help.drivelah.sg/en/articles/8936488-managing-your-payment-method-on-drive-lah.md): This article explains how you can add, change or remove your payment method i.e. credit/debit cards on the Drive lah app/website.
- [What is Premium & Maximum Protection?](https://help.drivelah.sg/en/articles/11389383-what-is-premium-maximum-protection.md): Enhance your insurance protection
- [Unsure about a charge on your account?](https://help.drivelah.sg/en/articles/11686135-unsure-about-a-charge-on-your-account.md)
- [What happens if I get a speeding ticket or parking fine during my trip?](https://help.drivelah.sg/en/articles/11686275-what-happens-if-i-get-a-speeding-ticket-or-parking-fine-during-my-trip.md)
- [How are ERP charges handled when I rent a car?](https://help.drivelah.sg/en/articles/11686335-how-are-erp-charges-handled-when-i-rent-a-car.md): Guide for the guest
- [Fuel charges for guests](https://help.drivelah.sg/en/articles/14632527-fuel-charges-for-guests.md): This article explains when fuel charges apply, how they are calculated, and what you need to do to avoid being charged if you return the car with less fuel than at the start of your trip.

## Drive lah Flex Program

- [Why should I list my car under the Drive lah flex+ program?](https://help.drivelah.sg/en/articles/4721709-why-should-i-list-my-car-under-the-drive-lah-flex-program.md)

## Drive lah flex FAQs

- [Are there late payment charges?](https://help.drivelah.sg/en/articles/4721786-are-there-late-payment-charges.md): If the direct debit payment does not come through then a $10/day penalty will be charged.
- [Do I get a replacement vehicle if the car is at the workshop?](https://help.drivelah.sg/en/articles/4721770-do-i-get-a-replacement-vehicle-if-the-car-is-at-the-workshop.md): There are no replacement vehicles provided if the car is in the workshop
- [Who will do the maintenance and servicing?](https://help.drivelah.sg/en/articles/4721768-who-will-do-the-maintenance-and-servicing.md): General maintenance and servicing is the responsibility of the host.
- [Who can drive the car I rent?](https://help.drivelah.sg/en/articles/4721765-who-can-drive-the-car-i-rent.md): By default, the person \(guest\) renting the car on Drive lah can drive the car.
- [Can I transport my pet in the car?](https://help.drivelah.sg/en/articles/4721764-can-i-transport-my-pet-in-the-car.md): You may bring pets in a Drive lah car only if the vehicle is marked as pet-friendly in the listing
- [Want to continue using the same car for FlexPlus subscription?](https://help.drivelah.sg/en/articles/4721759-want-to-continue-using-the-same-car-for-flexplus-subscription.md): This policy explains the process for keeping the same FlexPlus car for a longer period, including host approval, Drive lah's involvement, applicable charges, and key considerations.
- [Driving the car outside Singapore: VEP, Malaysia travels, and more](https://help.drivelah.sg/en/articles/4721753-driving-the-car-outside-singapore-vep-malaysia-travels-and-more.md): If you’re planning to drive from Singapore into Malaysia, here’s everything you need to know from choosing the right car to ensuring proper insurance and entry permits.
- [Flex+ Availability Requirements and Guarantee Program](https://help.drivelah.sg/en/articles/4721748-flex-availability-requirements-and-guarantee-program.md): The calendar for your car needs to be open for a minimum of 2 months uninterrupted.
- [What is the fee structure?](https://help.drivelah.sg/en/articles/4721741-what-is-the-fee-structure.md): The total price consists of two components. Daily rate by the host and platform fees.
- [What is included in the monthly price?](https://help.drivelah.sg/en/articles/4721739-what-is-included-in-the-monthly-price.md): Your monthly fixed package price covers everything except refuelling