If your car was returned with a damage or not in the same condition as when you handed it over, it’s important to file a dispute ticket promptly. Creating a dispute ticket helps you document the issue with evidence, which is essential for claiming compensation and ensuring that repairs are arranged quickly.
Here are the Step-by-Step Guide to Creating a Dispute Ticket in the Drive lah App
- Open the Drive lah app on your device.
- Tap your profile picture in the app.
- Select "Contact Us' to open the messaging options.
- Pick your preferred way to contact us.
- Choose “Send us a message”, then select “I want to report a new trip.”
- When asked if there is new damage to the car, tap Yes, then press “Create a ticket.”
- Clearly describe the damage or issue.
- Upload clear photos or videos showing the damage from different angles.
- Add any pre-trip photos or evidence that show the car’s original condition.
- Enter the Trip reference number (Trip ID).
- Submit your ticket and be sure to save the ticket number for future reference.
Our Support team will review your case and get back to you promptly.
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Written by Lai