Support

What is Drive lah?

If you haven't received your verification email, follow these simple steps to resolve the issue

I didn't receive verification email. What to do?

Is Drive lah including trip fees still lower than other rental companies?

Refer friends to Drive lah and earn credits when they join, rent, or host.

Referral program

Grace

Sebastian

Here you will find answers to the most frequently asked questions.

Connecting Calendar with Drive lah

Is my car insured when a guest wants to drive to Malaysia?

Explanation fuel inclusion for hosts and FAQ

What is fuel package and how does it work?

Managing requests for trip modification

What do the terms "host" & "guest" mean?

Here answer a lot of FAQ reared to hosting cars with Drive lah

Is it free to list my car on Drive lah?

What is the process of registering my car on Drive lah?

Why should I share my car?

Why is my NRIC/ FIN required?

What Guests Are Allowed to Use the Car For

What kind of uses of my car are permitted and what is not allowed?

In the rare event that a guest drives your car to Malaysia without your consent, there are serious consequences

What if the car gets driven to Malaysia without my consent?

The process of changing a vehicle’s registration from Private (P-type) to Rental (R-type) to comply with LTA regulations and allow the car for rental use on weekday bookings.

Vehicle reclassification from P to R

How to raise dispute on Drive lah as a host?

How do I manage or approve incoming booking requests as a host?

Hosting with Drive lah is designed to be simple, secure, and stress-free. Every plan includes built-in GPS tracking and automated mileage billing, so you can host with confidence and avoid…

Drive lah Host subscription plans

In just a few easy steps, you can set up your GPS tracker and lockbox to make your car ready for secure, smooth, and reliable hosting.

GPS & Lockbox devices installation

High-Performance Vehicles (HPVs) are cars with higher speed and performance capabilities. Due to insurance requirements, some privately owned vehicles insured have additional booking restrictions and guest eligibility requirements.

HPV (High-Performance Vehicles) guidelines

For Hosts

Giving information regarding Fuel Package, how to add it, when you are charged and other key information

What is the Fuel Package add-on and how does it work?

Now you can modify your trips either before it starts or during an ongoing trip (currently available on web only)

How do I modify my trip?

What is a preauthorisation and how does it work?

Does Drive lah charge a security deposit for rentals?

How to create an account?

What all is included in the rental price?

I Just Made a Booking Request—Why Was My Card Charged?

Child Seat Policy

What to do if you left something in the car?
Host personal belongings

Personal Belongings Left in the Car

What happens if I drove car to Malaysia and its not permitted?

Unauthorized trip to Malaysia

This article explains how you can add, change or remove your payment method i.e. credit/debit cards on the Drive lah app/website.

Managing your payment method on Drive lah

What is Premium & Maximum Protection?

Unsure about a charge on your account?

What happens if I get a speeding ticket or parking fine during my trip?

How are ERP charges handled when I rent a car?

Alex

For Guests

Find answers and get help from Intercom Support and Community Experts

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