This article explains the penalties for driving a Drive lah rental vehicle across borders to Malaysia or other restricted regions. Please read carefully to understand the consequences and actions if you inadvertently travel outside permitted areas.
Who This Is For
This article is for guests and hosts who need to know about penalties related to unauthorized trips across borders, specifically into Malaysia, when it is not allowed.
What Is Considered Unauthorized Cross-Border Travel?
Traveling outside of Singapore with a rental vehicle without the necessary permit is prohibited.
This applies if the vehicle is taken to Malaysia without the required cross-border permit.
What Happens If You Travel Outside of Singapore Without the Required Permit?
1. Penalty Fees
If you're caught taking the vehicle to Malaysia without the required permit, you will be charged the following penalties:
S$500 Fee for unauthorized cross-border travel.
S$1,000 Fee if the vehicle needs to be repossessed due to the violation.
Additional administration costs and vehicle loss-of-use charges may apply.
All fees are subject to prevailing Goods and Services Tax (GST).
2. Vehicle Recovery
If your vehicle is found to have been taken across the border without a valid permit, Drive lah may initiate a cross-border repossession. This can involve towing and other recovery fees.
What Should You Do If You Accidentally Travel to Malaysia?
If you mistakenly drive the vehicle into Malaysia without the necessary permit, you should:
Contact Drive lah Support immediately.
Explain the situation and provide details about your booking.
Follow the instructions given by our support team to resolve the situation.
Contact Support: Drive lah Support
How Is Unauthorized Cross-Border Travel Detected?
Unauthorized travel is typically detected through GPS tracking, toll records, and other monitoring systems.
What If I Disagree with the Penalty?
If you believe the penalty has been applied in error, you can reach out to Drive lah Support to dispute the charge. Provide all necessary details (e.g., booking ID, trip details, etc.) to facilitate a review of your case.
Final Reminder: Ensure a Valid Cross-Border Permit
Before driving a rented vehicle across borders, make sure the vehicle has a valid cross-border permit to avoid penalties and keep your booking within the terms.