Until now, guests were required to refuel the car themselves. So let's say they picked up the car at 75% tank full, then they were required to return the car at 75% level. Any shortages were charged to the guest.
To improve convenience for guests and increase earnings for hosts we have introduced fuel package. If a guest opts for fuel package, then he/she will pay for the fuel consumed (based on the distance driven) at the end of the trip. Guests need to ensure that they return the car with min 25% fuel level. If they do refuel, then they will be refunded the refuel amount.
Q. How is the guest charged and how is the host paid?
A. Different cars need different fuel considerations. Therefore we have three different categories with varying charges:
Regular Car (Category I): $0.41/ km to guest, $0.33/ km to host
Car with High Fuel Consumption (Category II): $0.58/ km to guest, $0.50 to host
EVs ( Category III): $0.29/ km to guest, $0.21 to host
For EVs, fuel inclusion is not an option for selection. It is by default included.
Q. How is the distance travelled determined?
A. Depending upon the car type
If it is a Drive lah Go car, the distance driven is calculated from the device and cross-checked with telemetry data from the device.
If it is a physical key handover car, the distance driven is calculated based on odometer readings they enter at pick up and drop off.
It is critical for hosts and guests to follow pick up and drop off process for the charges and payments to apply.
Q. What if they need to refuel during the trip after choosing fuel inclusion?
A. Guests upload the fuel receipt at the end of the trip and Drive lah will refund them the amount spent on fuel based on the receipt. The refund amount will be deducted from the host payout.
Q. Do the guests need to return at certain fuel level when choosing fuel package?
A. YES. The guests needs to return the car at minimum 25% fuel level if they have chosen fuel package. Failure to do so will attract a penalty as per following:
Failure to refuel to 1/4th level (First time): $35
Failure to refuel to 1/4th level (Second time): $65
Q. Why does Drive lah need to charge a commission for the fuel portion?
A. Drive lah is charging a fee for the convenience being provided to the guest. We have put systems in place to ensure that the distance calculated is accurate. Moreover, Drive lah takes the risk of payment from the guest and absorbs payment processing fees for the fuel charge. This means that you will get paid for fuel irrespective if guest pays for it.
Q. How does Drive lah ensure fuel pricing in line with market pricing?
The fuel charge to the guest is linked to the actual fuel price on a monthly basis. We work on the price of RON 95 as a benchmark via this link: (https://www.motorist.sg/petrol-prices - SPC)
Q. Where can guests select fuel inclusion?
A. On the checkout page, guests will see an option to select fuel inclusion. Remember that guest will be charged only once the trip is completed for the fuel consumed.
