You can modify your trip in Drive lah by either extending your trip or changing the dates of an existing trip (with the same duration). This feature is currently only available via the Drive lah website (not on the app).
For pick-up: You can make changes up to 15 minutes before your trip is scheduled to begin.
For drop-off: You can request an extension any time before your scheduled drop-off.
Important: A trip modification is valid only if the request is submitted via Drive lah and accepted by your host. If you keep the car beyond the scheduled end time without your host’s approval via the system, late return fees may apply, and it could void your protection plan.
Steps to Modify Your Trip
Log into Drive lah:
Open your browser and go to drivelah.sg.
Sign in to your account and navigate to your Dashboard (feature available only on web).
Select the Trip to Modify:
Under “Driving,” click on the trip you wish to modify.
Edit Your Trip:
In the Important Links section, click on “Edit Trip”.
Enter the New Date and Time:
Modify your pickup and/or drop-off date and time as needed.
Proceed to Payment:
Continue to the payment section.
Note: You will only be charged if the host accepts your modification request.
How Will I Know if My Modification Request is Accepted?
If the host accepts: You will be notified, and the new details will be recorded in Drive lah. Any additional charges (if applicable) will be processed.
If the car has Instant Booking enabled:
Your request will be automatically approved, as long as the calendar is clear.
If Instant Booking is disabled:
Your request will be sent to the host for manual approval. We recommend submitting it early so they have time to review it.
Cost of Extending Your Trip
If the modified trip has the same duration, there will be no additional charges.
If the trip is extended, you will be charged for the extra time, plus applicable trip fees and processing fees.
Example Scenarios:
Example A:
Original booking: 10th Dec, 9 am to 11th Dec, 9 am.
Modification: Extend to 11th Dec, 6 pm (extra 9 hours).
Charges: Guest is charged for the additional 9 hours.
Example B:
Original booking: 10th Dec, 9 am to 11th Dec, 9 am.
Modification: Extend to 11th Dec, 12 pm (extra 3 hours).
Charges: Guest is charged for the additional 3 hours.
Example C:
Original booking: 10th Dec, 9 am to 11th Dec, 9 am.
Modification: Extend on 11th Dec at 7:30 am for 3 hours.
Outcome: The trip cannot be extended because it’s less than 2 hours from the original end time.
Do I Get Money Back if I End My Trip Early?
No, shortening trips is not supported at this time.
Why Can't I Extend My Trip?
If you're unable to extend your trip, here are some common reasons:
Insufficient funds on your payment method.
The vehicle is not available due to another booking, a calendar block, or the host’s availability.
Your modification request expired because the host did not respond in time.
Failure to get host approval via the system means you must return the car as originally scheduled.
Note: If you do not get host approval for an extension, you must return the car at the original scheduled end time or earlier. Failing to do so may result in additional charges and could void your protection plan.
Tips for a Smooth Trip Modification Process
Check Availability: Ensure the car is available before submitting your request.
Plan Ahead: Try to request modifications early to allow enough time for the host to respond.