If your trip involves a physical handover (meeting the host in person), it’s essential to follow the steps below carefully to ensure your trip is insured and protected.
Important: Complete the Pick-up Process to Stay Insured
You must upload the required pick-up photos and request the pick-up before starting your trip.If this step isn’t completed, any damage or issue during your trip will automatically be attributed to you, and you will be uninsured.
Please complete the pick up process now if you have not done it already:
Trip link: View My Trip
Request pick-up: Request Here
What You Need to Upload for Pick-up
To initiate your pick-up process as a guest, please provide all of the following photos through your trip dashboard:
Selfie with your driving licence
Ensure your face and all details on the licence are clearly visible.
Photo of you with the car
Stand in front of the car so the vehicle and number plate are visible.
Exterior photos of the car
Capture all sides — front, back, and both sides — to document the car’s condition.
Interior photos
Include the seats, dashboard, and overall cleanliness.
Odometer reading
Take a clear photo of the odometer and enter the current reading in the app.
Fuel gauge reading
Take a photo of the fuel gauge and record the current level.
Sample fields to fill in:
Current odometer reading: _______
Current fuel gauge level: _______
Drop-off Process
- At the end of your trip, you’ll follow a similar process to record the car’s return condition.
- Take clear drop-off photos and confirm the odometer and fuel readings again.Need More Help?
Note:
- If you face any difficulty completing the process through the app or website, please send all the required photos directly to support@drivelah.sg.
- Make sure to include your booking period in the email.
- If you have limited network access, please save the photos to your gallery and send them to us before you start driving the car.
For a detailed guide on the handover and return process,
refer to: Handover and Takeover Process Guide