This article explains how to hand over and receive your car when it is rented through Drive lah. Following these steps helps ensure a smooth rental experience and protects you in case of any disputes.
Before the Pickup
1. Confirm Pickup Time & Location
Contact your guest before the trip to confirm the exact pickup time and location (as listed on the trip page).
Be punctual and available at the agreed location and time.
Take your own set of pickup photos, even if the guest uploads theirs. This protects you in case the car is returned with damage not properly documented. Send these photos to support@drivelah.sg
2. Prepare the Car
Clean the car and ensure it is in good working condition.
Fuel level should match your listing or be reasonable for the start of the trip.
Remove personal items.
Remove your CashCard; the guest will use their own.
At the Pickup
1. Verify Guest Identity
Check the guest’s physical driving license.
Make sure the name matches the booking details.
Only the person who made the booking is allowed to drive.
2. Pickup Process (via App)
The guest can start the pickup process from the trip page 15 minutes before the scheduled start time.
The guest must be within 250 meters of the car to proceed.
Guests are required to upload the following photos in the app:
Exterior (at least 8 photos)
Full shots: front, back, both sides
Close-ups: any dents, scratches, tire condition
Additional close-ups of known or existing damage
Interior (optional but recommended)
Front seats, back seats, dashboard condition
Fuel Level
Take a clear photo of the fuel gauge
Record the fuel level using the slider in the app
Odometer
Take a clear photo of the odometer
Enter the exact reading in the app
Cleanliness
Rate the cleanliness of the car's interior (scale of 1 to 5) and upload supporting interior photos
Host must hand over the key once the guest has completed the pickup process in the app by tapping Complete Pickup.
At the Drop-Off
1. Meet at the Drop-Off Location
The drop-off location should be the same as the pickup location, unless both parties agreed otherwise in advance.
2. Return Timing
Guests must return the car on or before the scheduled time.
A 10-minute grace period applies. Late returns beyond this may incur fees.
3. Guest Drop-Off Tasks
The guest must upload the following in the app:
Drop-off photos (same requirements as pickup)
Odometer and fuel gauge photos
Tap Request Drop-Off to complete the process
4. Host Review
Check the uploaded photos for:
Any new damage
Changes in fuel level
Odometer consistency with allowed mileage
5. Leave a Review
Go to the trip page and leave a rating and comment for the guest. You may also request a review from your guest.
Handling Disputes
If you notice any of the following after drop-off:
New scratches, dents, or damage
Excess mileage
Lower fuel level than at pickup
Car returned dirty
Car dropped off at a different location
Steps to Report an Issue:
Take clear photos showing the issue and compare them with your pickup photos.
Email support@drivelah.sg and include:
Pickup and drop-off photos
Description of the issue
Any supporting comments or evidence
Our support team will assist you with your claim.