Summary of incidental charges to guests
Incidental costs & Policy violations | Charges to Guest | Host share | Drive lah | How is this reported |
Additional mileage | 75 cents per km + admin fees | 80% | 20% + 25 SGD as admin fees | Within 24 hrs of the trip ended with pictures of the odometer |
Traffic violation (parking tickets/ speeding/ red lights)/ tolls | Directly paid by Guest | NA | 25 SGD as admin fees if Drive lah has to intervene and manage | NA |
Late return | $25/hour, up to a maximum of 2X of daily/hourly price (whichever applicable) | 80% | 20% | Within 24 hrs of the trip ended with proof |
Car is returned dirty by the guest | $50-$150 depending upon extent + admin fees | 100% | 25 SGD as admin fees | within 24 hrs of the trip completion |
Fuel less than check in levels (for trips w/o fuel package) | $4.5 per litre | 100% | $25 as handling fees in case of dispute | within 1 hr of the trip completion |
Fuel less than 25% (for trips with fuel package) | First time: $35 Second time: $65 | 50% | 50% | within 1 hr of trip completion |
Cancellation by guest | If >72 hrs or within 1 hr of booking, then 100% refund. Else 0% refund. | 80% to Host | 20% to Drive lah | The guest has to press cancel in the web/ app |
Prohibited use of car | Depending upon the violation | 100% | 100 SGD | The host has to report within 24 hrs |
Car breakdown due to guest | Total charges incurred | NA | Admin fees of 25 SGD | Immediately upon breakdown by calling the customer support |
Summary of incidental charges to hosts
Drive lah reserves the right to charge an administration or inconvenience fee, plus any costs incurred by Drive lah, for categories not explicitly noted above.
Incidental costs & Policy violations | Charges to Host | Guest share | Drive lah | How is this reported |
Lack of maintenance leading to car breakdown | Drive lah’s transaction fees + admin fees + roadside assistance (if applicable) | Reimbursed the full trip amount | Drive lah’s transaction fees + admin fees + roadside assistance (if applicable) | By the guest immediately upon the occurrence of the issue |
Vehicle misrepresentation - at the discretion of Drive lah | First instance - warning. Second instance - $100 fine, third instance - removal | Reimbursed the full trip amount | Depending upon the no. of instances | By the guest prior to check-in |
Cancellation by host | If within 72 hours, $25 penalty. If outside 72 hours, no penalty | NA | 100% to DL | The host has to press cancel in the web/ app |
Material misrepresentation | Min $100 | NA | Depending upon the nature of misrepresentation | NA |