Summary of incidental charges to guests

Incidental costs & Policy violations

Charges to Guest

Host share

Drive lah

How is this reported

Additional mileage

75 cents per km + admin fees

80%

20% + 25 SGD as admin fees

Within 24 hrs of the trip ended with pictures of the odometer

Traffic violation (parking tickets/ speeding/ red lights)/ tolls

Directly paid by Guest

NA

25 SGD as admin fees if Drive lah has to intervene and manage

NA

Late return

$50/hour, up to a maximum of $500 + admin fees

80%

20% + 25 SGD as admin fees

Within 24 hrs of the trip ended with proof

Car is returned dirty by the guest

$50-$150 depending upon extent + admin fees

100%

25 SGD as admin fees

within 24 hrs of the trip completion

Fuel less than check in levels

$3 per litre

100%

$25 as handling fees in case of dispute

within 1 hr of the trip completion

Cancellation by guest

If >72 hrs or within 1 hr of booking, then 100% refund. Else 0% refund.

80% to Host

20% to Drive lah

The guest has to press cancel in the web/ app

Prohibited use of car

Depending upon the violation

100%

100 SGD

The host has to report within 24 hrs

Car breakdown due to guest

Total charges incurred

NA

Admin fees of 25 SGD

Immediately upon breakdown by calling the customer support

Summary of incidental charges to hosts

Drive lah reserves the right to charge an administration or inconvenience fee, plus any costs incurred by Drive lah, for categories not explicitly noted above.

Incidental costs & Policy violations

Charges to Host

Guest share

Drive lah

How is this reported

Lack of maintenance leading to car breakdown

Drive lah’s transaction fees + admin fees + roadside assistance (if applicable)

Reimbursed the full trip amount

Drive lah’s transaction fees + admin fees + roadside assistance (if applicable)

By the guest immediately upon the occurrence of the issue

Vehicle misrepresentation - at the discretion of Drive lah

First instance - warning. Second instance - $100 fine, third instance - removal

Reimbursed the full trip amount

Depending upon the no. of instances

By the guest prior to check-in

Cancellation by host

If within 72 hours, $25 penalty. If outside 72 hours, no penalty

NA

100% to DL

The host has to press cancel in the web/ app

Material misrepresentation

Min $100

NA

Depending upon the nature of misrepresentation

NA

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