Summary of incidental charges to guests
Incidental costs & Policy violations | Charges to Guest | Host share | Drive lah | How is this reported |
Additional mileage | 60 cents per km + service fees | 80% | 20% | Within 24 hrs of the trip ended with pictures of the odometer |
Traffic violation (parking tickets/ speeding/ red lights)/ tolls | Directly paid by Guest | NA | 25 SGD as service fees if Drive lah has to intervene and manage | NA |
Late return | $25/hour, up to a maximum of 2X of daily/hourly price (whichever applicable) | 80% | 20% | Within 24 hrs of the trip ended with proof |
Car is returned dirty by the guest | $50-$150 depending upon extent + service fees | 100% | 25 SGD or 10% whichever is higher as service fee | within 24 hrs of the trip completion |
Fuel less than check in levels (for trips w/o fuel package) | $4.00 per litre | 100% | 20% | within 1 hr of the trip completion |
Fuel less than 25% (for trips with fuel package) | First time: $35
Second time: $65 | 50% | 50% | within 1 hr of trip completion |
Cancellation by guest | If >72 hrs or within 1 hr of booking, then 100% refund. Else 0% refund. | 80% to Host | 20% to Drive lah | The guest has to press cancel in the web/ app |
Prohibited use of car | Depending upon the violation | NA | 100 SGD + penalty | The host has to report within 24 hrs |
Driving to Malaysia with car that is not eligible | $500 | NA | 100% | Either via our Drive lah Go system or host within 24 hours |
Car breakdown due to guest | Total charges incurred + GST | NA | Service fees of 25 SGD | Immediately upon breakdown by calling the customer support |
Loss of use due to accident or damage | Trip rate | $50 6 Days maximum (Repair Days) | 25 SGD or 10% whichever is higher as service fee | The host has to report within 24 hrs |
Damage claims/Missing Parts | Total costs of repairs + Loss of use + Service Fees + GST | Loss of use | 25 SGD or 10% whichever is higher as service fee | Guest report within 24 hours of incident / Host has to report within 24hrs for non-DLGO cars and 27hrs for DLGO cars |
Failure to return to designated parking | $200 + Applicable parking fees or recovery fees+ GST | NA | 100% | The host has to report within 24 hrs |
Car is impounded as a result of breach of any Applicable Laws | $500 + GST + applicable recovery cost and loss of use | Loss of use | 100% | The host has to report within 24 hrs |
cross-border repossession fee MY to SG | $1000 + GST | NA | 100% | The host has to report within 24 hrs |
Late Fees (Subscription) | $20 per week of non-payment | NA | 100% | Automated |
Repossession fees (SG) | $500 | NA | 100% | Either via our Drive lah Go system or host within 24 hours |
Summary of incidental charges to hosts
Drive lah reserves the right to charge an service or inconvenience fee, plus any costs incurred by Drive lah, for categories not explicitly noted above.
Incidental costs & Policy violations | Charges to Host | Guest share | Drive lah | How is this reported |
Lack of maintenance leading to car breakdown | Drive lah’s transaction fees + service fees + roadside assistance (if applicable) | Refund of pro rated trip fees in accordance to number of days used | Drive lah’s transaction fees + service fees + roadside assistance (if applicable) | By the guest immediately upon the occurrence of the issue |
Vehicle misrepresentation - at the discretion of Drive lah | First instance $25 fine, Second instance - removal | Reimbursed the full trip amount | Depending upon the no. of instances | By the guest prior to check-in |
Cancellation by host | If more than 72 hours from pick-up time, it's $20, If within 72 hours, $40 penalty. if within 24 hours, $60. If it's more than 30 days from pick-up, no penalty. | NA | 100% to DL | The host has to press cancel in the web/ app |
Material misrepresentation | Min $100 | NA | Depending upon the nature of the misrepresentation | NA |
Processing fees: 4% (to cover credit & debit card costs)
Any payments made by you shall be made through your Payment Mode and in accordance with our Payment Terms and Policies without withholding or set-off on account of disputes, counterclaims or for any other reason whatsoever, and you agree to undertake any credit card charges, bank charges or transaction fees incurred on such payment (if any).
Processing Fees charged related to disputes are non-refundable unless made in error.
Monies owing to Drivelah
Full outstanding including any cost incurred for repairs, damages, loss of use deriving from the trip etc
20% or $25 Service fee whichever is higher will be added
3% late fee will be imposed for every month from the date of the 1st email (Eg. 1st email sent on the 3rd of March 2019, the late fee will apply by the 3rd of April 2019 if no payment is received)
Flex Plus Subscriptions: A $25 late fee per week is charged for any missed subscription payments.