Our Policies

This section covers the key policies which apply to all users of the platform.

+2

22 articles in this collection
Written by Mary, Lia, Grace and 2 others

Host & Guest responsibilities

What are the terms & conditions of the referral program?

This article describes the terms & conditions of the referral program in detail

Written by Grace
Updated over a week ago

Host & Guest Responsibilities

Written by Mary
Updated over a week ago

Pre Rental Policies

Getting the car delivered to your doorstep

Written by Grace
Updated over a week ago

Insurance Policy - Comprehensive & 3rd Party

Where can I get a copy of the Insurance Policy?

Written by Seca Bugash
Updated over a week ago

Maintenance Policy

Written by Mary
Updated over a week ago

What happens if the host or guest does not show up for a booking?

When a host or guest does not show up or is uncontactable at pick up time

Written by Lia
Updated over a week ago

Vehicle mis-representation Policy

Written by Mary
Updated over a week ago

Vehicle cleanliness Policy

Written by Mary
Updated over a week ago

What is the policy on Drive lah Go?

This article describes the policies related to our keyless access service

Written by Grace
Updated over a week ago

During Rental policies

What is the pick up & drop off policy?

Written by Mary
Updated over a week ago

Guest Trip Cancellation Policy

This article describes the Trip Cancellation Policy related to guests

Written by Sarala L
Updated over a week ago

Host Trip Cancellation Policy

This article describes the trip cancellation policy related to hosts

Written by Sarala L
Updated over a week ago

What are repossession fees?

Details on repossession fees

Written by Lia
Updated over a week ago

Fuel Policy

Written by Mary
Updated over a week ago

Prohibited uses Policy

Written by Mary
Updated over a week ago

Post rental policies

Wear & Tear Policy

Written by Mary
Updated over a week ago

Material misrepresentation Policy

Written by Mary
Updated over a week ago

Late Return Policy

Written by Mary
Updated over a week ago

Mileage Policy

Written by Mary
Updated over a week ago

Traffic fines Policy

Written by Mary
Updated over a week ago

Fees & Fines

Trip Fees Policy

Written by Mary
Updated over a week ago

Fees & Fines Policy

Written by Mary
Updated over a week ago