This article explains how Drive lah determines responsibility for costs related to mechanical breakdowns of vehicles rented through our platform.
General Responsibility for Mechanical Breakdowns
Generally, the Host is responsible for the costs of repairing or replacing parts due to faults, normal wear and tear, or mechanical and electrical breakdowns of the vehicle.
Guest Misuse
If the damage is proven to be a direct result of a Guest's specific misuse of the vehicle, the identified Guest will be responsible for the full cost of repairs.
Scenarios Where Drive lah Does Not Contribute
Drive lah will not contribute to any repair costs if there is evidence of an inherent fault or defect with that particular type of vehicle or component:
A mechanical or electrical component or moving part fails before reaching its expected lifespan
The failure is suspected to be due to Guest use or misuse of the vehicle
Responsibility for the damage cannot be attributed to a specific Guest
Shared Responsibility
Responsibility for damage to the vehicle may be shared between the Host and the Guest if the following occurs:
A vehicle part fails for any reason, and further damage to the vehicle is caused by a Guest that fails to notice, observe, or respond to warning lights or other signs that a reasonable and cautious driver would have noticed, observed, or responded to
If the Guest acts in a manner that is not in accordance with reasonable care and caution in response to a vehicle part failure
In such cases, the Host will be fully responsible for the repair or replacement of the part that initially failed. The responsibility for the additional damage may be shared following an investigation process.
Independent Investigation Process
For damage to mechanical components, Drive lah may request an independent investigation by a qualified expert.
This expert will determine responsibility for the damage and the proportion of repair costs to be borne by the Guest and the Host. The expert's decision will be final.
For other information on fees and charges related to vehicle use, please refer to ourFees and Fines Policy.