Does the guest have to return the car with the same fuel level?
Yes. Unless the booking includes a fuel package, the guest must return the car with the same fuel level as when the trip started. Returning the car with the same fuel level helps ensure a fair experience for both the guest and the host.
How do I record the fuel level?
To help verify the fuel level, upload clear photos of the car's fuel gauge during these periods:
At the start of the trip.
At the end of the trip before returning the car.
These photos may be used to assess any fuel-related claims.
What happens if I return the car with less fuel?
If the fuel level at the end of the trip is lower than it was at pickup, the guest will be charged for the fuel difference. The fuel charge is $5.50 per litre, based on the estimated amount of fuel required to restore the car to the same fuel level recorded at the start of the trip.
How is the fuel difference determined?
If both parties agree: If the guest and the host agree on the fuel difference at the end of the trip, Drive lah will process the charge based on the agreed amount.
If there's a disagreement: If the guest and the host disagree on the fuel level, Drive lah will review the available evidence, including trip photos and any other relevant information, to determine the applicable fuel charge. Drive lah's assessment will be final.
How are fuel charges calculated?
Fuel charge: $5.50 per litre.
The host receives 80% of the fuel charge in accordance with Drive lah's fuel reimbursement policy.
What if I return the car with more fuel?
No refund or credit will be provided if the car is returned with more fuel than it had at pickup. To avoid unnecessary costs, we recommend returning the car with approximately the same fuel level.