Now that you are hosting a trip for a guest with Drive lah and are ready to start earning from your car, we have a few simple steps for you to follow:
Pick-up location & time:
Ideally, contact your guest sufficiently before pick-up to align on the exact pick-up time & location. By default, the pick-up time & location is the same as mentioned on your trip page. Please be available on the scheduled pick-up date & time.
What to check when you meet your guest:
Ensure your guest is carrying a valid driving license. The name on the driving license should match the one with which the booking is made. Only the guest who has booked the trip is allowed to drive.
You may want to remind the guest to insert his/her own Cashcard and share any pointers about driving your car.
When you reach the pick-up location:
Meet your guest at the location of the car.
Wait for your guest to take pictures of the car and odometer. The guest must upload pictures of the car including any scratches, dents, and odometer with clear mileage & fuel readings.
You will then receive an email & sms notification when they request a pick-up. Click the link.
After which, you can confirm pick-up by pressing “confirm pick up” on the trip page. Uploading car pictures for the host is optional. In case you feel that the guest has not captured the condition of the car accurately, you can add pictures via the trip page.
Once you press “Confirm Pick up”, the trip starts.
Drop-off location & time:
The drop-off location should be the same as the pick-up location unless explicitly agreed with the guest.
The guest is required to drop off the car either before or at the scheduled date & time. They are given a 10-minute grace period beyond the scheduled drop-off time as well. For e.g. if the scheduled drop-off time is 4 pm, then ideally guest should return by 4 pm. Anything later than the grace period will be charged to the guest in line with the late fees policy.
When you reach the drop-off location:
Meet your guest at the drop-off location.
Let the guest request drop-off. Before you confirm drop off, please check the following:
Pictures uploaded by the guest at drop off including mileage & fuel reading.
Any new dents/ scratches that seem to have appeared during the trip
If you are happy with the condition of the car, click the link sent to you by email & sms, then press “confirm drop off”
Leave a review for your guest.
With this, your hosted trip ends successfully.
However,
If there is a dispute regarding the car's condition (scratch marks/ dents/ car dirty exceptionally), then press “dispute” and let the guest return the car. Click the pictures required as proof of the dispute and upload them on the trip page with your comments. Inform Drive lah at +65 3138 9153 immediately.
If there is a difference in fuel level, then click a picture of the odometer and upload it to the trip page with your comments. Press confirm drop off. Inform Drive lah at +65 3138 9153 immediately.
If there is an issue with mileage (that is the guest has driven more than the allowed mileage), then click a picture of the odometer and upload it on the trip page with your comments. Press confirm drop off. Inform Drive lah at +65 3138 9153 immediately.