What is hourly rental?
Previously, guests could only book cars for greater than 12 hours.
Now with hourly rentals, hosts can now choose to rent out their cars for shorter durations (minimum 1 hour). This opens up a huge new segment of guests who are looking for shorter trips (< 1 day).
How is hourly pricing calculated?
The hourly pricing for your car is auto-calculated according to your daily pricing. If a guest books your car for 1, 1.5 or 2 hours, they are charged 25% of your daily pricing, and up to 100% of daily price will be charged for >12 hours rental. The relevant trip fees are then calculated by the system proportionately as well.
What is the notice period for hourly rental?
The notice period is the gap between booking request time & pick up time. By default, the notice period for hourly rental is the same as daily rental - which is set at 2 hours for non-instant booking cars and 4 hours for instant booking cars.
Hosts can now adjust their own notice period to suit their schedule from the "Availability" section of their listing.
Can I turn off hourly rental for my listing?
Yes, you can! All listings have both hourly and daily rental activated by default, however you can choose to opt out of hourly rentals for your listing from the "Availability" section of your listing.
We do however encourage our hosts to keep hourly rental activated for your listings, as this would guarantee you more bookings, and maximise your potential earnings.
What is the grace period for late returns?
Grace period is defined as the leeway we give to the guests while returning the car. Late fees shall apply for guests if they exceed the grace period given.
For daily rentals, the grace period shall remain at 2 hours. For hourly rentals, the grace period shall be as follows:
For bookings >=1 hour to <=6 hours: Grace period of 15 mins
For bookings >6 hour to <=12 hours: Grace period of 30 mins
For bookings > 12 hours to <24 hours: Grace period of 1 hour shall apply
For bookings >=24 hours: Grace period of 2 hours shall apply
Please report to our friendly customer service team if your guest returns your car beyond the stipulated grace period, and we will be glad to assist you promptly.
What are the padding hours ?
Padding hours refer to the minimum number of hours between 1st booking end time and 2nd booking start time. This ensures hosts have ample time to prepare their cars for their next booking.
The same padding hours of 2 hours shall apply for both daily and hourly rentals.
This means that there will be a minimum of 2 hours between 1st booking's scheduled drop-off time and 2nd booking's scheduled pick-up time
What is the cancellation policy on hourly rental?
Our regular cancellation policy and relevant cancellation charges shall apply for hourly rental bookings.