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Drive lah Superhost program FAQ

This article describes the policy and answers all FAQ regarding the Drive lah Superhost program.

Lai avatar
Written by Lai
Updated over 2 weeks ago

Our hosts are an integral part of the platform, and here at Drive lah we would like to give credit where credit is due. The Drive lah Superhost program celebrates and rewards top-performing hosts on the platform who have consistently given excellent service to our guests.

1. What is the criteria to be a Superhost?

  • Min 40 trip days completed (over at least 3 trips) in the last quarter or 25 day bookings

  • Maintained a 90% response rate or higher in the last quarter

  • Maintained a BAR (booking acceptance rate) of 90% or higher in the last quarter

  • Maintained a 1% percent cancellation rate (1 cancellation per 100 trips) or lower
 in the last quarter

  • Maintained a 4.8 overall rating

2. What do you need to do to become a Superhost?

Simply provide excellent service to your guests and maximize your availability! You will be automatically selected for the program if you reach the criteria, and in the meantime just keep being awesome :)

Track your progress in your host progress section on the app and you will soon join the ranks of our Superhosts!


3. What are the perks of being a Superhost?

  • Higher visibility with Superhost badge
    - Prioritised on search algorithm and most trusted by our guests
    - Featured monthly/bi-weekly Superhost emails to our guests

  • Quarterly bonus
    - Receive a $200 CASH bonus as a Superhost at the end of each quarter, provided you maintain your Superhost status. To qualify for the $200 retention bonus, the Superhost title must be held for two consecutive quarters.

  • Additional referral bonus
    - Hosts get $50 extra bonus in credits (on top of our existing referral reward system)

  • Extra Perks
    - Exclusive discounts with our partners as well as priority customer support

4. How do I know if I am a Superhost?

  • You will receive an email to confirm qualification for the program at the beginning of each quarter.

  • Your listings will be prioritised on search and will have a Superhost badge, just like the instant booking badge.

  • The Superhost badge will also appear on your host profile.

5. Why rent from a Superhost as a guest?

  • Our Superhosts have consistently given exceptional service with excellent reviews from other guests. They are also experienced hosts so you can trust that you are in good hands. You are guaranteed a good renting experience when you rent from one of our Superhosts!

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