Our hosts are an integral part of the platform, and here at Drive lah we would like to give credit where credit is due. The Drive lah Superhost program celebrates and rewards top-performing hosts on the platform who have consistently given excellent service to our guests.
1. What is the criteria to be a Superhost?
- Min 25 trips/40 trip days completed (over at least 3 trips) in the last quarter
- Maintained a 90% response rate or higher
- Maintained a BAR of 90% or higher
- Maintained a 1% percent cancellation rate (1 cancellation per 100 trips) or lower
- Maintained a 4.8 overall rating
** All stats will be cumulative, except for the trips completed, which will based on previous quarter.
2. What do you need to do to become a Superhost?
Simply provide excellent service to your guests! You will be automatically selected for the program if you reach the criteria, and in the meantime just keep being awesome :)
Track your progress in your host progress section on the app and you will soon join the ranks of our Superhosts!
3. What are the perks of being a Superhost?
- Higher visibility with Superhost badge
- Prioritised on search algorithm and most trusted by our guests
- Featured monthly/bi-weekly Superhost emails to our guests
- Quarterly bonus
- Superhost CASH bonus of $200 at the end of each quarter if you qualify for the next quarter
- Additional referral bonus
- Hosts get $50 extra bonus in credits (on top of our existing referral reward system)
- Extra Perks
- Exclusive discounts with our partners as well as priority customer support
4. How do I know if I am a Superhost?
- You will receive an email to confirm qualification for the program at the beginning of each quarter.
- Your listings will be prioritised on search and will have a Superhost badge, just like instant booking or Drive lah Go.
- The Superhost badge will also appear on your host profile.
5. Why rent from a Superhost as a guest?
- Our Superhosts have consistently given exceptional service with excellent reviews from other guests. They are also experienced hosts so you can trust that you are in good hands. You are guaranteed a good renting experience when you rent from one of our Superhosts!