Booking Acceptance Rate
This policy helps Drive lah car owners maintain a 90% Booking Acceptance Rate (BAR), which directly impacts your earnings, guest satisfaction, and listing performance.
What Is Booking Acceptance Rate?
The Booking Acceptance Rate measures the percentage of trip requests that are accepted (not ignored, cancelled, or declined) by car owners. A high acceptance rate demonstrates reliability, builds guest trust, and encourages repeat bookings.
Target Rate
We advise hosts to maintain a minimum 90% acceptance rate. Falling below this threshold may reduce your listing visibility or result in an account review to assess vehicle suitability for the platform.
How to Improve Your Acceptance Rate
1. Keep Your Calendar Accurate
Update your calendar regularly to reflect true availability.
Block out dates when your vehicle isn’t available.
An outdated calendar leads to declined and cancelled bookings, which can lower your BAR.
2. Enable Notifications
Turn on your mobile, email and in-app notifications so you never miss a booking request.
Prompt notifications can help in responding quickly to queries that improves guest experience and protects your BAR.
3. Respond Promptly to Requests
Aim to respond within 30 minutes to increase your chances of securing a booking.
4. Enable Instant Booking
Instant Booking automatically accepts requests without needing manual approval.
Guests prefer listings with Instant Booking for faster confirmation.
Non-Instant bookings may expire after 12 hours if not accepted which affects your acceptance rate and leads to missed opportunities.
5. Maintain Vehicle Quality
Keep your vehicle clean and well-maintained.
Guests may cancel if your car’s condition differs from your listing description.
6. Communicate Clearly
Use in-app or email messaging to answer questions and confirm trip details.
Ensure your listing accurately reflects your vehicle’s condition, features, and any special instructions or characteristics.
Tracking & Improving Performance
Review Regularly
Check your Earnings and Analytics under the Insights section in the app.
Look for patterns such as missed or declined requests.
Address guest feedback
Read guest reviews to identify recurring concerns.
Take action promptly to improve guest satisfaction.
Performance Review
Hosts with consistently low acceptance rates will need account review
We’ll provide personalized tips to help you improve your earnings and host journey
Here’s what you should know:
Flexible availability: You choose when your car is available for booking. You can block out dates anytime or pause your listing altogether.
Why It’s Important:
Builds trust and loyalty with guests
Boosts your bookings and earnings
Keeps your listing in good standing