We do understand that hosts & guests can have a change in plan due to unforeseen circumstances. In that case, we want to be fair to all parties involved. There are specific rules for cancellation depending upon the type of booking it is (regular or instant) and the time of cancellation (vs scheduled trip time). Please note that for all cancellations, the processing fees are not refundable.
Guests may cancel their trip through our site or mobile app, and the cancellation is effective immediately. The total amount refunded will depend on when the guest cancels the trip. See breakdown below:
80% of the penalty will be given to the host via credits
Cancellation due to COVID-19
For health & safety reasons there is an exception to this policy in case the guest has tested positive for COVID-19 within 72 hours before start of the trip. Cancellations fees will be waived in such cases and hence there will be no payout to the host for this cancelled trip. It is required to show proof of a positive test result of a test taken at an approved testing center within 72 hours of the start of the trip.
CANCELLATION BY Drive Lah
In some cases, Drive lah may need to cancel a trip after booking to protect our users against fraud or for trust and safety considerations. Drive lah will notify both hosts and guests in the event Drive lah must cancel a trip. Where Drive lah must cancel a trip, guests will receive a full refund and hosts are generally not eligible for earnings.
Please note that for exceptional circumstances, Drive lah reserves the right to allow certain cancellations without any penalty to the guest or host. These circumstances are purely at the discretion of Drive lah and are meant to protect interests of guests & hosts.