We do understand that hosts & guests can have a change in plan due to unforeseen circumstances. In that case, we want to be fair to all parties involved. There are specific rules for cancellation depending upon the type of booking it is (regular or instant) and the time of cancellation (vs scheduled trip time).
Guests may cancel their trip through our site or mobile app, and the cancellation is effective immediately. The total amount refunded will depend on when the guest cancels the trip. See breakdown below:
80%, will go to the host as credits. If a guest used a promo, the host will only get back 80% of the cash that was actually paid by the guest, excluding the promo discount that was used.
Cancellation of Modified Trips
If a guest requests a trip modification and the host accepts, that modification does not reset the free cancellation period for the trip. It remains tied to the original booking time.
Cancellation due to COVID-19
Cancellation policy will apply as usual and COVID-19 related circumstances will not be covered for a refund exception. COVID-19 and its consequences are no longer unforeseen or unexpected. Please remember to carefully review the cancellation policy when booking.
CANCELLATION BY Drive Lah
In some cases, Drive lah may need to cancel a trip after booking to protect our users against fraud or for trust and safety considerations. Drive lah will notify both hosts and guests in the event Drive lah must cancel a trip. Where Drive lah must cancel a trip, guests will receive a full refund and hosts are generally not eligible for earnings.
Please note that for exceptional circumstances, Drive lah reserves the right to allow certain cancellations without any penalty to the guest or host. These circumstances are purely at the discretion of Drive lah and are meant to protect interests of guests & hosts.