Guests have the option to extend or modify the dates of an existing trip, but shortening a trip is not currently available.
If a guest wants to adjust the trip's scheduled start or end time, they must submit a trip modification request via Drive lah.
Important: To ensure your trip remains covered by insurance during a rental extension, make sure the updated drop-off time is reflected on your Trip page. Insurance coverage is valid and extended if the rental extension is properly recorded.
Steps for Guests to Submit a Trip Modification Request:
Log into Drive lah and go to the booking page.
Select 'Modify Trip' and choose the new start or end time (extension only).
Submit the request to you for approval.
Here’s how it works for a GUEST:
Modifying or Extending Your Trip BEFORE Pick-up:
Modify your booking (start/end time or date):
- You can make changes up to 15 minutes before your trip is scheduled to begin.
Extend your trip (if you need more time) BEFORE Drop-off:
You can request an extension any time before your scheduled drop-off.
2. How are changes approved by the HOST?
If the car has Instant Booking ENABLED:
- Your request will be automatically approved, as long as the calendar is clear.
If Instant Booking is DISABLED:
- Your request will be sent to the host for manual approval. We recommend submitting it early so they have time to review it.
What Happens if the host REJECTS the trip modification?
If the host rejects the modification request, the guest's original trip schedule will remain unchanged. The guest may choose to book a new trip if they still want a change.
How is Pricing for Trip Extensions Calculated?
If the guest's modified trip has the same duration, there will be no additional charges.
If the modified trip is longer than the original duration, the guest will be charged for the time difference plus any applicable trip fees and processing fees.
Example Scenarios:
Example A:
Original booking: 10th Dec, 9 am to 11th Dec, 9 am (3 days).
Guest extends the trip before the trip start, changing the drop-off time to 11th Dec, 6 pm (extra 9 hours as original drop-off was at 9am).
Charges: Guest will be charged for the additional 9 hours.
Example B:
Original booking: 10th Dec, 9 am to 11th Dec, 9 am.
Guest decides to modify it into - 10th Dec at 7 pm to 11th Dec, 12 pm (extra 3 hours).
Charges: Guest will be charged for the additional 3 hours.
Example C:
Original booking: 10th Dec, 9 am to 11th Dec, 9 am.
The Guest tries to modify it on 11th Dec at 7:30 am for another 3 hours.
As the drop-off was only modified on the original drop-off time, the booking can no longer be extended. The guest will need to create a new booking to continue using the car and be covered by the insurance.
IMPORTANT NOTES for Hosts: Trip Extensions
Only guests can request trip extensions, and these must be approved by the host if the listing is NOT ENABLED for Instant Booking.
If your car is ENABLED for Instant Booking, we recommend checking with guests in advance about possible extensions. This allows you to block your calendar accordingly if you do not wish to allow extensions.
All extension requests must be made through Drive lah to be valid. Offline or direct arrangements are not permitted.
To ensure the trip remains smooth and insured, the extension must be recorded and reflected on the Trip page before the original trip end time.
This process helps maintain flexibility for guests while ensuring hosts retain control over availability and scheduling. modification.