Guests have the option to extend or modify the dates of an existing trip, but shortening a trip is not currently available.
If a guest wants to adjust the trip's scheduled start or end time, they must submit a trip modification request via Drive lah, which you, as the host, can then either accept or reject.
Important: A trip modification is only valid if the guest submits the request through Drive lah, and you approve it.
When Can a Guest Submit a Trip Modification Request?
Before the trip begins.
During the trip.
Up to two hours before the scheduled trip end time.
How is Pricing for Trip Extensions Calculated?
If the guest's modified trip has the same duration, there will be no additional charges.
If the modified trip is longer than the original duration, the guest will be charged for the time difference plus any applicable trip fees and processing fees.
Example Scenarios:
Example A:
Original booking: 10th Dec, 9 am to 11th Dec, 9 am (3 days).
Guest extends the trip on 8th Dec, changing the drop-off time to 11th Dec, 6 pm (extra 9 hours).
Charges: Guest will be charged for the additional 9 hours.
Example B:
Original booking: 10th Dec, 9 am to 11th Dec, 9 am.
Guest decides to extend on 10th Dec at 7 pm to 11th Dec, 12 pm (extra 3 hours).
Charges: Guest will be charged for the additional 3 hours.
Example C:
Original booking: 10th Dec, 9 am to 11th Dec, 9 am.
The Guest tries to extend on 11th Dec at 7:30 am for another 3 hours.
Since the drop-off time is less than 2 hours away, the trip cannot be extended.
Steps for Guests to Submit a Trip Modification Request:
Log into Drive lah and go to the booking page.
Select 'Modify Trip' and choose the new start or end time (extension only).
Submit the request to you for approval.
Host's Role in the Trip Modification Process:
As a host, you’ll receive a notification when a guest submits a trip modification request.
You will need to review the request and either accept or reject it based on your availability and preferences.
If you accept the modification, the guest will be charged accordingly, based on the new trip duration.
What Happens if You Reject the Trip Modification?
If you reject the modification request, the guest's original trip schedule will remain unchanged. The guest may choose to book a new trip if they still want a change.
Important Notes:
Trip extensions can only be requested by the guest, and you must approve them.
Requests must be made via Drive lah for them to be valid.
Ensure you are available to accept or reject requests before the trip end time to ensure a smooth process.
This modification process ensures flexibility for guests while maintaining control for you as a host. Please reach out if you have any questions regarding trip modification.