Support

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Roxy

This section covers the key policies which apply to all users of the platform.

Our Policies

This article describes the terms & conditions of the referral program in detail

What are the terms & conditions of the referral program?

Host & Guest Responsibilities

Host & Guest responsibilities

Getting the car delivered to your doorstep

Insurance Policy - Comprehensive & 3rd Party

Trip Cancellation Policy

Maintenance Policy

Vehicle mis-representation Policy

Vehicle cleanliness Policy

This article describes the policies related to our keyless access service

What is the policy on Drive lah Go?

Pre Rental Policies

This article describes the Trip Cancellation Policy related to guests

Guest Trip Cancellation Policy

This article describes the trip cancellation policy related to hosts

Host Trip Cancellation Policy

What are repossession fees?

Fuel Policy

Prohibited uses Policy 

What is the pick up & drop off policy?

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During Rental policies

Wear & Tear Policy

Material misrepresentation Policy 

Late Return Policy

Mileage Policy

Traffic fines Policy

What happens if a car got damaged, how damage claim works and what is covered.

Car Damage claims guide

Car issues during trip, mechanical component.

Car Breakdown - Mechanical Dispute

Post rental policies

Trip Fees Policy

Fees & Fines Policy

Fees & Fines

Find answers and get help from Intercom Support and Community Experts

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Tickets

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